📜 TERMS OF SERVICE 📜
Last Update: Last time Code pushed to main branch
1. Service Description and Acceptance
OutForOJ is a mobile-optimized web application that provides AI-driven phone call services to help users exit uncomfortable social situations. By accessing or using our service, you agree to be bound by these Terms of Service and our Privacy Policy.
Our service includes:
- AI-generated phone calls triggered via SMS
- Mobile payment processing for service fees
- Automated social situation assistance
- User account management and settings
Age Requirements:
- United States: You must be at least 13 years old
- United Kingdom: You must be at least 13 years old
- European Union: You must be at least 16 years old (or minimum age in your country)
- Australia/New Zealand: You must have capacity to understand these terms (generally 15+ years)
- Canada: You must be at least 13 years old (14 in Quebec)
- Parental Consent: Users under the required age must obtain verifiable parental consent before using our service
2. Parental Consent and Age Verification
For Users Under Required Age: We offer multiple parental consent verification methods:
- Email verification to parent/guardian email address with follow-up confirmation
- Credit card verification connected to a monetary transaction
- Government-issued ID verification with facial recognition matching
- Knowledge-based authentication questions
- Signed consent form submission
Parent/Guardian Rights:
- Review and delete your child's personal information
- Revoke consent at any time
- Access account settings and usage history
- Control communication preferences and service features
3. AI Service Limitations and Emergency Disclaimers
IMPORTANT: OutForOJ is not an emergency service and should never be used for life-threatening situations.
Service Limitations:
- Our AI-generated calls are pre-programmed scenarios, not personalized emergency assistance
- We do not provide medical, mental health, or professional crisis intervention services
- Our service cannot replace emergency services (911, emergency hotlines, or professional help)
- AI responses may not be appropriate for all situations or cultural contexts
Emergency Situations:
- For immediate danger or medical emergencies, contact emergency services directly
- For mental health crises, contact 988 Suicide & Crisis Lifeline (US) or equivalent services
- We may automatically escalate concerning communications to appropriate authorities
- By using our service, you consent to emergency service notification when legally required
4. SMS and Communication Services
SMS Consent and Compliance:
- By providing your phone number, you consent to receive SMS messages from OutForOJ
- Standard message and data rates may apply
- You may opt out at any time by texting "STOP" to our service number
- We honor opt-out requests within 10 business days as required by law
- For help, text "HELP" or email marcus.yh.kim@gmail.com
International SMS:
- Service availability varies by country and mobile carrier
- Additional charges may apply for international messaging
- Local telecommunications regulations apply to your use of SMS features
Communication Recording:
- AI-generated calls may be recorded for quality assurance and legal compliance
- You consent to recording when using our calling features
- Recordings are subject to our Privacy Policy and data retention procedures
5. Payment Terms and Subscription Services
Payment Processing:
- Payments are processed securely through Stripe, Inc.
- We comply with PCI DSS Level 1 security standards
- Payment information is encrypted and not stored on our servers
- You authorize charges for selected service plans and usage fees
Subscription Services:
- United Kingdom: You have a 14-day cooling-off period to cancel subscriptions
- All Jurisdictions: We provide 7-day advance notice of material changes to subscription terms
- Automatic renewal can be disabled in account settings
- Pro-rated refunds available for cancelled subscriptions where required by law
Refund Policy:
- Emergency service fees are generally non-refundable due to resource allocation
- Subscription fees may be refunded according to local consumer protection laws
- Technical service failures may qualify for service credits or refunds
- Refund requests must be submitted within 30 days of the relevant charge
6. Data Collection and Privacy
Personal Information Collection:
- We collect only information necessary for service provision
- Phone numbers, payment information, and usage data are processed according to our Privacy Policy
- Location data collection requires separate explicit consent
- We implement data minimization principles and automated deletion schedules
Children's Privacy (Enhanced Protections):
- Enhanced security measures for users under required consent age
- Parental access rights to review and delete children's information
- Restricted data sharing and third-party access for minor users
- Specialized consent mechanisms for different data processing purposes
International Data Transfers:
- Your data may be transferred to countries with adequate privacy protections
- We implement appropriate safeguards for international data transfers
- EU-UK data transfers operate under current adequacy arrangements
- Additional protections apply for sensitive personal information
7. User Conduct and Prohibited Uses
Acceptable Use:
- Use our service only for legitimate social situation assistance
- Provide accurate information for account registration and age verification
- Respect other users and our service representatives
- Comply with applicable laws and regulations
Prohibited Activities:
- Using our service for illegal, harmful, or fraudulent purposes
- Harassment, threats, or abusive communication through our platform
- Attempting to bypass age verification or parental consent requirements
- Reverse engineering, copying, or creating derivative works from our AI systems
- Using our service for commercial telemarketing or spam activities
8. Liability Limitations and Disclaimers
Service Disclaimers:
- OUR SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
- We do not guarantee the availability, accuracy, or effectiveness of AI-generated responses
- Technical interruptions, network failures, and service outages may occur
- We are not liable for consequences of relying on AI-generated advice or assistance
Liability Limitations:
- Our liability is limited to the amount you paid for services in the 12 months preceding any claim
- We are not liable for indirect, consequential, or punitive damages
- Exception: These limitations do not apply to death or personal injury caused by our negligence
- Exception: Limitations do not apply to gross negligence, willful misconduct, or fraud
- Some jurisdictions do not allow liability limitations, so these may not apply to you
Professional Service Disclaimer:
- We are not licensed healthcare, counseling, or emergency service providers
- Our AI responses do not constitute professional advice or therapy
- We recommend consulting qualified professionals for serious personal situations
- Emergency services should always be contacted for immediate safety concerns
9. Account Management and Termination
Account Termination:
- You may terminate your account at any time through account settings
- We may terminate accounts for violation of these terms or applicable law
- Upon termination, your data will be deleted according to our Privacy Policy
- Outstanding charges remain due after account termination
Service Suspension:
- We may suspend service for account verification, payment issues, or policy violations
- Suspended accounts retain data according to our Privacy Policy
- Service restoration requires resolution of suspension reasons
Data Retention After Termination:
- Personal information deleted within 30 days unless legally required to retain
- Transaction records retained for legal compliance and fraud prevention
- Anonymized usage data may be retained for service improvement
10. Dispute Resolution and Governing Law
Arbitration Agreement (US Users):
- Disputes are resolved through binding arbitration rather than court proceedings
- Class action lawsuits are waived in favor of individual arbitration
- Arbitration is conducted under American Arbitration Association rules
- Small claims court remains available for qualifying disputes
Governing Law by Jurisdiction:
- United States: Delaware state law and federal law
- United Kingdom: English law and jurisdiction of English courts
- European Union: Local member state law where you reside
- Australia: Australian Consumer Law and state/territory law where you reside
- New Zealand: New Zealand law and jurisdiction of New Zealand courts
- Canada: Federal law and provincial law where you reside
Consumer Protection Rights:
- These terms do not limit your rights under applicable consumer protection laws
- Mandatory consumer protections cannot be waived or limited
- Alternative dispute resolution may be available through regulatory agencies
11. Changes to Terms and Service
Terms Updates:
- We may update these terms to reflect legal changes or service improvements
- Material changes require 30-day advance notice via email and in-app notification
- Continued use of our service constitutes acceptance of updated terms
- You may terminate your account if you disagree with updated terms
Service Changes:
- We may modify, suspend, or discontinue service features with reasonable notice
- Emergency service modifications may be implemented immediately for safety reasons
- Advance notice provided for subscription plan changes affecting pricing
📧 QUESTIONS?
Got questions about these terms?